OUR STORE POLICIES
Things You Need to Know
We founded A&E BEADS with one goal in mind: giving our customers a fair, rewarding and enjoyable shopping experience. We conduct business according to the same values, knowing that better service equals loyal customers. Our store policies are detailed below, please have a look and contact us if you want to learn more!
SHIPPING & TURNAROUND TIME
How It Works
Turnaround time is 5-7 business days. As the orders increase so will the turnaround time. For any and all large sales TAT times increase to 15-30 business days.
We strive to make sure every order that goes out is perfect and exactly as you want, so it takes a little time.
Once a package has been scanned in and shows movement A & E Beads is no longer responsible and will not replace lost, stolen or undelivered orders due to postal mishandling of packages.
RETURNS
Because our orders are custom made per order, We unfortunately do not offer refunds or returns. If A & E Beads is at fault, a resolution will be offered, then if no agreement, store credit will be issued and valid for only 30 days.
